Refund Policy
At VYKROS, we pride ourselves on delivering premium apparel and custom digital assets. Because our physical products are custom-printed and fulfilled directly upon purchase, we operate under strict operational boundaries to protect our inventory and maintain exceptional fulfillment speeds.
1. Standard Apparel Returns:
(14-Day Window) We offer a 14-day return windows for all standard apparel items, beginning from the date of delivery.
• To be eligible for a return, items must be entirely unworn, unwashed, and in their original condition with all tags and packaging fully intact.
• To initiate a standard return, please connect with our support staff via info@shopvykros.com.
2. Damaged or Defective Items:
(Instant Exchange Pipeline) If a physical item arrives damaged or defective, we will fast-track a brand-new replacement to you immediately after procedures are finished. shipping time will be the same as ordering when receiving a replacement.
• Notice Requirement:
You must notify our customer support team within 48 hours of delivery and provide a short video clearly demonstrating the damage or defect.
• Inspection & Approval:
Once our staff reviews and approves the video proof, a prepaid return shipping label will be generated and emailed to you.
• Seamless Replacement:
To ensure you are not left waiting, your brand-new replacement order will be automatically generated and dispatched the exact millisecond your return package is scanned into the carrier's system.
3. Custom Digital Assets:
(Final Sale) All custom digital asset purchases are delivered instantly upon checkout via on-screen links and automated secure emails. Due to the immediate download nature of these products, all digital asset sales are strictly final sale, completely non-refundable, and ineligible for exchange or return as per the standard.
4. Lost or Missing Shipments:
If tracking coordinates indicate a package was successfully delivered to your address but it is missing from your property, an official local police report for mail theft is strictly required before an apparel replacement claim can be evaluated or processed by our staff.
5. Order Cancellations:
Because our automated production pipeline routes finalized transactions immediately into manufacturing, you have a strict 1-hour window from the time of purchase to submit a formal cancellation request. We do not support individual item modifications once an order is placed.
6. Furniture Returns:
• Due to the custom architectural nature, premium materials, and domestic freight logistics of our furniture collections, all furniture sales are final. We do not accept returns or cancellations once an order enters processing. Damages during freight transit must be noted on the bill of lading immediately upon arrival for replacement handling.
• DAMAGED SHIPMENT:
If a physical item arrives damaged or defective, we will fast-track a brand-new replacement to you immediately after procedures are finished. shipping time will be the same as ordering when receiving a replacement.
• Notice Requirement:
You must notify our customer support team (info@shopvykros.com) within 48 hours of delivery and provide a short video clearly demonstrating the damage or defect.
photographic evidence so we can expedite a premium replacement set.