Question 1

1. What is the return policy?

Accepted Answer

Answer: We offer a 14-day return windows for all standard apparel items from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Please note that all custom digital asset purchases are final sale and non-refundable as the standard. *

Question 2

2. How long does shipping take?

Accepted Answer

Answer: Due to a high volume of orders, each item is custom-printed and packaged upon purchase to ensure the highest quality. Standard production and fulfillment take 2–5 business days. Once your order is handed over to the carrier, standard domestic shipping takes an additional 3–8 business days. In total, please allow 5–13 business days for your package to arrive.

Question 3

3. Can I change or cancel my order?

Accepted Answer

Answer: Order cancellations must be submitted within 1 hour of purchase. To maintain our streamlined fulfillment speeds, all finalized purchases are immediately routed directly into production. Because of this automated system, individual item adjustments cannot be processed after a transaction is complete. If you need to make an update to your items or sizing, please submit an immediate cancellation request within that 60-minute window and place a new order with your corrected details.

Question 4

4. How do I track my delivery or access my digital purchases?

Accepted Answer

Answer: For physical apparel, an automated shipping confirmation email containing your tracking number and a direct link to the carrier's portal will be sent as soon as your package leaves our facility. For custom digital assets, your download files are delivered immediately upon completion of checkout via a direct on-screen download link, as well as a secure access link sent straight to your provided email address.

Question 5

5. What should I do if my package is lost or arrives damaged?

Accepted Answer

Answer: If your package is marked as successfully delivered by the carrier but is missing from your property, an official police report for mail theft is required before an apparel claim can be processed. If an item arrives damaged, please submit a short video showing the issue to our customer support team within 48 hours of delivery. Once our staff approves the damage, a prepaid return shipping label will be generated for you. To ensure you aren't left waiting, a brand-new replacement order will be automatically dispatched the exact moment your return package is scanned into the carrier's system.

Question 6

6. How can I contact customer support?

Accepted Answer

Answer: For any inquiries regarding your order, sizing, or store policies, you can connect with us instantly using the live chat feature directly on our website. Alternatively, you can reach out through our dedicated Contact Us page or email our support team. We look forward to assisting you.

Question 7

Are any VYKROS pieces made to order or subject to extended production timelines?

Accepted Answer

Select VYKROS pieces may be produced in limited runs or require bespoke preparation before dispatch. When this applies, the product page or order confirmation will indicate the expected timeline, and tracking details will be shared once the order has entered fulfillment.

Question 8

How long does it take to receive a refund after my return is approved?

Accepted Answer

Once your return has been received and approved, the refund is issued to your original payment method. Processing times vary by financial institution, but most refunds appear within several business days after release from our side.

Question 9

How should I care for my VYKROS apparel and essential goods?

Accepted Answer

Each item should be cared for according to its individual label instructions. For tailored, delicate, or specialty materials, we recommend following the prescribed care method closely to preserve the integrity, finish, and longevity of the piece. If you need clarification, our support team can advise further.

Question 10

How do I choose the correct size for VYKROS apparel?

Accepted Answer

We recommend reviewing the size chart on the product page before placing your order. Where fit notes are provided, they reflect the intended silhouette and tailoring of the piece. If you require further guidance, our support team can assist with a more precise recommendation.

Question 11

What payment methods are accepted at checkout?

Accepted Answer

VYKROS accepts major credit cards, PayPal, Apple Pay, Google Pay, and Afterpay, along with any additional secure payment options presented at checkout. All transactions are processed through encrypted payment channels for added security.

FAQ

Frequently asked questions